Air Italy awarded Four Stars in annual APEX passenger ratings
More than 1,000,000 flights rated across nearly 600 airlines
Air Italy is delighted to announce that it has been rated as a 2020 Four Star Global Airline in the annual APEX Official Airline Ratings, as voted for by passengers, making it the only Four Star rated airline in Italy.
Air Italy achieved four out of a possible five stars in the global customer ranking for overall flight experience, which is based on more than 1,000,000 flights being rated by passengers covering nearly 600 airlines.
The award was presented by non-profit membership trade organization APEX, the Airline Passenger Experience Association, the world’s second largest aviation association comprised of the world’s leading airlines and industry suppliers.
“We are extremely proud to receive this award after just 18 months of operation as Air Italy,” said Rossen Dimitrov, Air Italy Chief Operating Officer, speaking on the sidelines of the official award ceremony at the Los Angeles Convention Centre.
“This is proof that our passengers truly appreciate our new long-haul onboard product and customer service experience. This year, starting with our new Milan–Los Angeles flights that we inaugurated in April, we launched our new Business Class concept, featuring bespoke designer tableware and crockery, dining on-demand and a wonderful menu completely featuring the very best traditional Italian dishes that are famous the world over, as well as our new routes to Toronto and San Francisco.
“This accolade is therefore a remarkable achievement is such a short space of time, and is a testament to the dedication and hard work of our whole team, and particularly our cabin crew in focusing on delivering the best product and customer experience possible on board Air Italy. This award is an acknowledgement for their commitment and dedication.
“We are committed to continue being innovative, to continue to develop new and inspiring ways to streamline and enhance the travel experience for our customers and to continue to build on our brand promise of imaging the world differently.”
APEX CEO Dr. Joe Leader said: “Air Italy’s investments in product, service, and style enabled a passenger ratings surge this year as they rapidly ascended to become a 2020 Four Star Major Airline. APEX applauds their accomplish to become one of a single digit percentage of airlines worldwide to reach this mark from APEX’s collected verified, validated, and certified passenger ratings across 1.4 million flights worldwide rating nearly 600 airlines.”
The diploma Four Star Global Airline status by APEX means Air Italy is the only Italian airline rated as Four Star.